Creating Showtime Moments

Every time you interact with a customer, you are making an impression on them about your company. Most companies never take full advantage of those opportunities to create a lasting perception of importance to their client. Too often, we look at the "big moments" as the important ones, letting the majority of "normal" moments slip away.

In this presentation, Brian will lead your team through several ways to make every interaction with their customers and clients a "showtime" moment--one the client will remember fondly and even cause them to send other business your direction because your team is different. If the client feels genuinely appreciated, you will immediately bring your company to the forefront for future business.